You see your score, how many issues were found and how serious each one is before paying anything. One finding is opened in full so you can judge the quality of the writing and the fix instructions for yourself. Nobody should be buying this blind, and we have built it so you do not have to.
When we simply do not charge
There are three situations where the report is free and no payment is offered at all:
We found very little. If your site has fewer than three issues, there is not enough in the report to be worth money, so you get all of it for nothing.
Nothing we found is serious. If everything on your site is housekeeping, a missing DNSSEC record or a header worth setting one day, then your site is well run and we are not going to charge you to be told so. The full report is yours free.
We could not see your site. If a bot-protection wall answered instead of your website, a whole class of checks could not run. We will not sell you a report built on a guess.
Refunds
This is a digital product delivered immediately, so sales are final. The moment you pay, the full report opens and is yours to keep and download. There is nothing to return.
Where the law of your country gives you rights that this policy cannot remove, those rights stand. Nothing here is intended to take them away.
What we do instead
We would rather you never need a refund than argue about one, so the risk is taken off you before you pay rather than after:
You see how many problems were found and how serious each one is beforepaying anything.
One complete finding is opened in full, so you can judge the quality of the writing and the fix instructions yourself rather than taking our word for it.
If we found very little, or a bot wall stopped us seeing your site, you are not offered the chance to pay at all. The report is simply free.
Re-checking the site your report covers is free for 30 days, so you are never asked to pay again to find out whether a fix worked.
If something is genuinely wrong
A refund is not on offer, but a broken product is our problem, not yours. Write to us and we will put it right:
A finding is factually wrong. Tell us which one. We will correct the check, and re-run your scan at no charge once it is fixed.
Your report will not load at any point in the 90 days it is kept. We will restore access, or run the scan again.
You were charged twice for the same report. A duplicate charge is not a sale, and we will return it.
How to reach us
Email support@scan44.com with your report link and a line about what went wrong. A duplicate charge is returned through Whop, to the original payment method.
Our position, plainly
We do not want your money if the report was not worth it, which is why so much of it is shown to you free, before you decide. Once you have paid and the report has opened, the work is done and delivered.