You see how many issues were found and how serious each one is before paying anything. Unless everything we found is serious, in which case there is nothing minor to give away, one finding is opened in full so you can judge the quality of the writing and the fix instructions for yourself. Nobody should be buying this blind, and we have built it so you do not have to.
When we simply do not charge
There are four situations where the report is free and no payment is offered at all:
We found very little. If your site has fewer than three issues, there is not enough in the report to be worth money, so you get all of it for nothing.
Nothing we found rises above minor. If every issue on your site is marked low, things like a missing DNSSEC record or a certificate authority record you have not published, then your site is well run and we are not going to charge you to be told so. The full report is yours free. Anything we mark medium or above counts as worth paying for, with a small number of exceptions we do not charge for on their own. Two are for your information rather than faults in your site: a form that accepts file uploads, and lookalike domains somebody else has registered. The third is a database table that answered our question, which may well be deliberate, because a leaderboard or a public menu is supposed to answer, and only you can say which yours is. The report shows you how many of each you have before you decide.
We could not see your site. If a bot-protection wall answered instead of your website, a whole class of checks could not run. We will not sell you a report built on a guess.
The check could not finish. If some checks ran out of time, usually because the site answered slowly but sometimes because of a limit at our end, what we found is real but it is not the whole picture, and we will not sell you a report we could not finish.
Refunds
This is a digital product delivered immediately, so sales are final. The moment you pay, the full report opens and is yours to keep and download. There is nothing to return.
Where the law of your country gives you rights that this policy cannot remove, those rights stand. Nothing here is intended to take them away.
What we do instead
We would rather you never need a refund than argue about one, so the risk is taken off you before you pay rather than after:
You see how many problems were found and how serious each one is beforepaying anything.
One complete finding is opened in full, so you can judge the quality of the writing and the fix instructions yourself rather than taking our word for it. The one exception is a report where everything found is serious: there is no minor finding to open, and a high or critical one is the part worth paying for, so we are not going to hand one over.
If we found very little, or a bot wall stopped us seeing your site, you are not offered the chance to pay at all. The report is simply free.
Re-checking the site your report covers is free for 30 days, so you are never asked to pay again to find out whether a fix worked.
If something is genuinely wrong
A refund is not on offer, but a broken product is our problem, not yours. Write to us and we will put it right:
A finding is factually wrong. Tell us which one. We will correct the check, and re-run your scan at no charge once it is fixed.
Your report will not load at any point in the 90 days it is kept. We will restore access, or run the scan again.
You were charged twice for the same report. A duplicate charge is not a sale, and we will return it.
How to reach us
Email support@scan44.com with your report link and a line about what went wrong. A duplicate charge is returned through Whop, to the original payment method.
Our position, plainly
We do not want your money if the report was not worth it, which is why so much of it is shown to you free, before you decide. Once you have paid and the report has opened, the work is done and delivered.